Terms and Conditions 2017-12-13T09:22:18+00:00

Terms and Conditions

Part 1: Ordering an Explainer Video Package

As a customer, it is important to first decide which explainer video package best fits your needs. You can select your explainer video package by checking out the Explainer video services page.

Once you discover the package that you would like, you will need to click the order now button.  

This button will take you to an online form that will require you to fill out all the information that is needed to create your explainer video. It is absolutely mandatory that you completely fill out this form.

Part 2: The Interview

After you fill out this form, I will receive a notification that will let me know that you are interested in getting an explainer video.

I will personally send you an email that will ask you when are you free to do a phone interview.

This phone interview is mandatory because it will enable me to gather the information needed to create your explainer video.

Part 3: The Payment

As a customer, it is important to first decide which explainer video package best fits your needs. You can select your explainer video package by checking out the Explainer video services page.

Once you discover the package that you would like, you will need to click the order now button.  

This button will take you to an online form that will require you to fill out all the information that is needed to create your explainer video. It is absolutely mandatory that you completely fill out this form.

Part 4: The Design Process

After receiving the payment, we will start creating the explainer video.

An Animaker Tips Explainer video typically goes through four unique production stages.  

The stages are scriptwriting, storyboarding, voiceover, and animation.

Scriptwriting

We will begin by gathering all the information about how your product solves a particular problem that your audience is experiencing.

After our interview, we will write a powerful script that will effectively entertain and inform your audience about the benefits of buying your product.

As soon as the script is completed, you will have the opportunity to revise the script until you are satisfied.

Storyboarding

After you are satisfied with the script, we will turn that script into a storyboard.

A storyboard is like a comic panel that visually describes what is written in the script.

This tool will give you a rough idea of how your explainer video will turn out.

During this production stage, you will be given the opportunity to make any changes that you would like to the storyboard.

Voiceover

Once the storyboard is completely approved, it is now time to hire a professional voice over artist.

As a customer, you will be given the option to pick any of our talented voice over artists to bring your script to life through their vocal performance.

After we record the narration, you will be allowed to make any changes to the audio track.

Animation

This is the stage where we turn the script, storyboard, and voiceover into a visually stunning animated explainer video.

During this stage, we will also add in some music and sound effects that will spice up the explainer video.

As soon as the video is completed, we will first send you a link to preview the animated explainer video.  

At this stage, you will be allowed to make any minor revisions that you want to your explainer video.

Part 5: Delivering the Explainer Video

When you approve the final animation, we will send you the official HD video file to your email via a Google drive Link.

When you receive this email, it is important to click the link in order to download the explainer video to your computer.

At this stage, you will officially gain all the rights to this explainer video. This means that you can use this video for anything that you want.

Part 6: Portfolio Rights

As the creator of your explainer video, I have the legal right to display your video in my portfolio.  

Putting your video in my portfolio enables me to attract more customers to buy my product.

However if you don’t want your video to appear in my portfolio, you will need to pay an additional $50 dollars for the Animaker Tips Non Disclosure Agreement Fee.  

Part 7: Refund Policy

When you purchase an explainer video package, we will make sure to create an explainer video that meets your needs.

At Animaker Tips, we do not refund your payment when all the work has been completed.

Secondly we will not refund payments to clients that decide to change their minds solely on the fact that they have lost interest in getting an explainer video.  

The reality about this business is that we incur costs in order to make an awesome video for your business.

Now there are only a few circumstances where we will be obligated to accept a payment refund.

Payment refund is only acceptable when:

  1. We didn’t deliver the explainer video that you wanted

  2. We delivered poor material that simply doesn’t look like a professional Animaker Tips explainer video.

  3. Our agents do not communicate with you within 5 business days after the payment has been processed.

Now if we were to refund you the money, you will not be allowed to use the explainer video that we have sent to you. If you do, you will actually be stealing our intellectual property. This would lead to a criminal prosecution.

So just remember if you pay for it, you can use it. If you receive a refund for your explainer video, then you aren’t allowed to use it.

That pretty much wraps up the terms and conditions of Animaker Tips. If you have additional questions, you can contact me at [email protected]